Field Service Developer Guide

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Field Service Developer Guide
Get Ready to Develop with Field Service
API End-of-Life Policy
Field Service Data Objects
Field Service Core Data Model
Field Service Inventory Management Data Model
Field Service Preventive Maintenance Data Model
Field Service Product Service Campaign Data Model
Field Service Warranty Management Data Model
Field Service Pricing Data Model
Field Service Object References
Field Service Standard and Custom Objects
Address
ApptBundleAggrDurDnscale
ApptBundleAggrPolicy
ApptBundleConfig
ApptBundlePolicy
ApptBundlePolicySvcTerr
ApptBundlePropagatePolicy
ApptBundleRestrictPolicy
ApptBundleSortPolicy
AppExtension
Asset
AssetAccountParticipant
AssetAttribute
AssetContactParticipant
AssetDowntimePeriod
AssetRelationship
AssetWarranty
AssignedResource
AssociatedLocation
AttributeDefinition
AttributePicklist
AttributePicklistValue
ContractLineItem
ContractLineOutcome
ContractLineOutcomeData
DigitalSignature
Entitlement
EntityMilestone
Expense
ExpenseReport
ExpenseReportEntry
FieldServiceMobileSettings
FldSvcObjChg
FldSvcObjChgDtl
FSL__Time_Dependency__c
GeolocationBasedAction
LinkedArticle
Location
MaintenanceAsset
MaintenancePlan
MaintenanceWorkRule
MobileSettingsAssignment
OperatingHours
OperatingHoursHoliday
Pricebook2
Product2
ProductConsumed
ProductConsumedState
ProductItem
ProductItemTransaction
ProductRequest
ProductRequestLineItem
ProductRequired
ProductServiceCampaign
ProductServiceCampaignItem
ProductServiceCampaignItemStatus
ProductServiceCampaignStatus
ProductTransfer
ProductWarrantyTerm
RecordsetFilterCriteria
RecordsetFilterCriteriaRule
RecordsetFltrCritMonitor
ResourceAbsence
ResourcePreference
ReturnOrder
ReturnOrderLineItem
SerializedProduct
SerializedProductTransaction
ServiceAppointment
ServiceAppointmentStatus
ServiceContract
ServiceCrew
ServiceCrewMember
ServiceReport
ServiceReportLayout
ServiceResource
ServiceResourceCapacity
ServiceResourceSkill
ServiceTerritory
ServiceTerritoryLocation
ServiceTerritoryMember
Shift
ShiftPattern
ShiftPatternEntry
ShiftTemplate
Shipment
Skill
SkillRequirement
TimeSheet
TimeSheetEntry
TimeSlot
TravelMode
WarrantyTerm
WorkCapacityAvailability
WorkCapacityLimit
WorkCapacityUsage
WorkOrder
WorkOrderLineItem
WorkOrderLineItemStatus
WorkPlan
WorkPlanSelectionRule
WorkPlanTemplate
WorkPlanTemplateEntry
WorkOrderStatus
WorkStep
WorkStepStatus
WorkStepTemplate
WorkType
WorkTypeGroup
WorkTypeGroupMember
Field Service Custom Fields on Standard Objects
Supplementary Field Service Objects
Field Service REST API
Field Service Metadata API
Field Service Tooling API
Field Service Apex Namespace
Field Service Custom Triggers
Field Service Code Examples
Field Service Mobile App
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WorkStepTemplate

Represents a template for a work step. This object is available in API version 52.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Field Service must be enabled.

Fields

Field Details
ActionDefinition
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
The platform action that the work step executes. The possible values are the names of the flow and quick actions configured in your org.
ActionType
Type
picklist
Properties
Filter, Group, Nillable, Restricted picklist, Sort
Description
The type of platform action that the work step is associated with.
Possible values are:
  • Flow
  • QuickAction
Description
Type
textarea
Properties
Create, Filter, Nillable, Sort, Update
Description
The description of the work step template.
IsActive
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Controls whether this work step template is active true or not false. Default is false.
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp when the current user last interacted with this record, directly or indirectly. Some sample scenarios are:
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp when the current user last viewed this record or list view. If this value is null, it’s possible that the user only accessed this record or list view (LastReferencedDate), but not viewed it.
Name
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description
The user-defined name of the work step template.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The ID of the owner who created the work step template.

Associated Objects

This object has these associated objects. Unless noted, they’re available in the same API version as this object.

WorkStepTemplateChangeEvent
Change events are available for the object.
WorkStepTemplateFeed
Feed tracking is available for the object.
WorkStepTemplateHistory
History is available for tracked fields of the object.
WorkStepTemplateOwnerSharingRule
Sharing rules are available for the object.
WorkStepTemplateShare
Sharing is available for the object.