Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Flow for Health Cloud

Flow for Health Cloud expands the existing Salesforce Flow suite with additional features built for complex industry workflows. In addition to Flow and MuleSoft, Flow for Health Cloud includes OmniStudio, Business Rules Engine, Document Generation and Intelligent Form Reader, and Data Processing Engine. Flow for Health Cloud consists of a unique portfolio of automation solutions, all built around your customer.
Available in: Enterprise and Unlimited Editions with Health Cloud

Flow for Health Cloud is included with Health Cloud. Document Generation is available with an add-on license.

Business Rules Engine
Business Rules Engine helps you simplify the process of determining eligibility or qualification and automate complex decision-making. Use Decision Tables to define workflow actions for customer use cases based on a collection of rules.

For more information, see Business Rules Engine

Data Processing Engine
Data Processing Engine helps you transform data that's available in your Salesforce org and write back the transformation results as new or updated records.

For more information, see Data Processing Engine

Document Generation
With Document Generation, you can generate documents, such as contracts, proposals, and service agreements, using OmniScripts.

For more information, see Document Generation in Health Cloud.

Flow Builder and Flow Orchestration
Flow Builder provides declarative process automation for every Salesforce app, experience, and portal with point-and-click automation. Flow Orchestration lets you create multi-step processes that interact with multiple users.

For more information, see Flow Builder

Intelligent Form Reader
Intelligent Form Reader uses optical character recognition to automatically extract data from documents into Salesforce using Amazon Textract.

For more information, see Intelligent Form Reader

MuleSoft Composer and Robotic Process Automation (RPA)
MuleSoft Composer helps you use pre-built connectors to integrate information stored in different systems. MuleSoft RPA combines robotics and automation to automate repetitive manual tasks.

For more information, see Mulesoft Composer

OmniStudio
OmniStudio provides a suite of services, components, and data model objects that combine to create Industry Cloud applications. Use OmniScripts and FlexCards to create dynamic customer interactions without code. OmniStudio’s DataRaptors and Integration Tools, combined with OmniScripts and FlexCards, make it easy to pull and blend data from Salesforce and external systems, run calculations against the data, and surface it in context.

For more information, see OmniStudio.

Examples of Features that Use Flow for Health Cloud

Here are some Health Cloud features that use one or more Flow for Health Cloud solutions.

Utilization Management
Utilization Management uses OmniScripts, Integration Procedures, DataRaptors, and Business Rules engine to provide a smooth, guided user interaction that empowers your users to easily handle the complex prior authorization process. For more information, see Manage Rules for Automating Prior Authorization Request Workflows.
Advanced Patient Card
The Advanced Patient Card provides a consolidated view of a patient and their clinical records using a configurable OmniStudio FlexCard. The user can create new records directly from the card. For more information, see Use the Advanced Patient Card.
Provider Search
Provider Search uses the Data Processing Engine to transform provider data into a format that users can search. Additionally, it provides the capability to run a data sync in production on demand. For more information, see Configure Provider Search to Help People Find Providers.
Assessments
Assessments use OmniScripts to create health screenings and gather patient intake information, Document Generation to generate Assessment Summaries, and DataRaptors to integrate data from previously-supplied question responses in either the Discovery Framework data model or the Health Cloud data model. For more information, see Provide Assessments to Analyze a Patient’s Health.