Data Cloud Reference Guide
jSalesforce CRM: Agent Work Skill Mapping
These data mappings are for the AgentWorkSkill DLO found in the Services bundle of the
Salesforce CRM Connector for Data Cloud.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the Agent Work Skills
object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field Label | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Agent Work ID | AgentWorkId__c | text | Agent Work Skill | Agent Work | |
| Agent Work Skill ID | Id__c | text | Agent Work Skill | Agent Work Skill ID | Primary Key |
| Name | Name__c | text | Agent Work Skill | Name | |
| Skill ID | SkillId__c | text | Agent Work Skill | Skill | |
| SkillLevel | SkillLevel__c | number | Agent Work Skill | Skill Level |