Salesforce CRM: Business Hours

These data mappings are for the BusinessHours DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.

Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

  • Service Cloud

DLO to DMO Mapping

These data mappings relate to the Business Hours object included in the Salesforce CRM connector and how that data connects to DMOs.
DLO Field DLO Field API Name DLO Field Data Type DMO DMO Field Name Additional Details
Active IsActive__c text Operating Hours Is Active
Business Hours ID Id__c text Operating Hours Operating Hours ID Primary Key
Business Hours Name Name__c text Operating Hours Name
Default Business Hours IsDefault__c text Operating Hours Is Default
Friday End FridayEndTime__c text Operating Hours Friday End Time
Friday Start FridayStartTime__c text Operating Hours Friday Start Time
Monday End MondayEndTime__c text Operating Hours Monday End Time
Monday Start MondayStartTime__c text Operating Hours Monday Start Time
Saturday End SaturdayEndTime__c text Operating Hours Saturday End Time
Saturday Start SaturdayStartTime__c text Operating Hours Saturday Start Time
Sunday End SundayEndTime__c text Operating Hours Sunday End Time
Sunday Start SundayStartTime__c text Operating Hours Sunday Start Time
Thursday End ThursdayEndTime__c text Operating Hours Thursday End Time
Thursday Start ThursdayStartTime__c text Operating Hours Thursday Start Time
TimeZoneSidKey TimeZoneSidKey__c text Operating Hours Time Zone
Tuesday End TuesdayEndTime__c text Operating Hours Tuesday End Time
Tuesday Start TuesdayStartTime__c text Operating Hours Tuesday Start Time
Wednesday End WednesdayEndTime__c text Operating Hours Wednesday End Time
Wednesday Start WednesdayStartTime__c text Operating Hours Wednesday Start Time