Data Cloud Reference Guide
jSalesforce CRM: Knowledge Article Engagement Mapping
The data mappings are for KnowledgeArticleView DLO created by the Knowledge Article Views
Ingestion API for Data Cloud. The mappings are for the KnowledgeArticleEngagement DMO
Usage and Data Bundle
Knowledge Article Views Ingestion API:
- Knowledge Engagement: Used with Service Intelligence and Knowledge Enablement
DLO to DMO Mapping
These data mappings relate to the KnowledgeArticleView
object included in the Knowledge Article Views Ingestion API and how that data connects to the
KnowledgeArticleEngagement DMO.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| ArticleViewContextDescription | ArticleViewContextDescription__c | text | Knowledge Article Engagement | Article View Context | |
| Id | Id__c | text | Knowledge Article Engagement | Knowledge Article Engagement Id | Primary Key |
| KnowledgeArticleUserTypeId | KnowledgeArticleUserTypeId__c | text | Knowledge Article Engagement | Knowledge Article User Type | |
| KnowledgeArticleVersionId | KnowledgeArticleVersionId__c | text | Knowledge Article Engagement | Knowledge Article Version | |
| SourceReferenceId | SourceReferenceId__c | text | Knowledge Article Engagement | Source Reference | |
| SourceReferenceObject | SourceReferenceObject__c | text | Knowledge Article Engagement | Source Reference Object | |
| Timestamp | Timestamp__c | dateTime | Knowledge Article Engagement | Created Date | |
| UsedForGrounding | UsedForGrounding__c | text | Knowledge Article Engagement | Used For Grounding | |
| userId | userId__c | text | Knowledge Article Engagement | User | |
| WebsiteId | WebsiteId__c | text | Knowledge Article Engagement | Website |