Data Cloud Reference Guide
jCommerce: Process Exception Mapping
After a data stream is deployed, the Commerce starter data bundle
automatically maps data from Commerce Cloud to data model objects (DMO)s in Data Cloud. Process Exception data is about events related to
a business process or data that affects normal order processing. Errors in programs or
communication aren’t process exceptions, but can cause process exceptions.
DLO to DMO Mapping
These data mappings relate to the ProcessException
object included in the Salesforce Commerce connector and how that data connects to DMOs.
| DLO Field | DLO Field Data Type | DMO | DMO Field Name |
|---|---|---|---|
| Id | ID | ProcessException | id |
| CaseId | reference | ProcessException | CaseId |
| Category | picklist | ProcessException | ProcessExceptionCategoryId |
| Description | textarea | ProcessException | Description |
| ExternalReference | string | ProcessException | Message |
| Message | string | ProcessException | Message |
| OrderSummaryId | reference | ProcessException | SalesOrderId |
| Priority | picklist | ProcessException | ProcessExceptionPriorityId |
| Severity | picklist | ProcessException | ProcessExceptionSeverityId |
| SeverityCategory | picklist | ProcessException | ProcessExceptionSeverityCategoryId |
| Status | picklist | ProcessException | ProcessExceptionStatusId |
| StatusCategory | picklist | ProcessException | ProcessExceptionStatusCategoryId |
| SystemModstamp | dateTime | ProcessException | SystemModstamp |