Data Cloud Reference Guide
jSalesforce CRM: Case History 2 Mapping
These data mappings are for the CaseHistory2 DLO found in the Services bundle of the
Salesforce CRM Connector for Data Cloud.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the Case History 2 object
included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Case ID | CaseId__c | text | Case Update | Case | |
| Case History2 ID | Id__c | text | Case Update | Case Update ID | Primary Key |
| Last Modified By ID | LastModifiedById__c | text | Case Update | Last Modified By | |
| Last Modified Date | LastModifiedDate__c | dateTime | Case Update | Last Modified Date | |
| Previous Update | PreviousUpdate__c | dateTime | Case Update | Previous Update Date | |
| Owner ID | OwnerId__c | text | Case Update | Related Owner | |
| Status | Status__c | text | Case Update | Status |