Data Cloud Reference Guide
jSalesforce CRM: User Role Mapping
These data mappings are for the UserRole DLO found in the Services bundle of the
Salesforce CRM Connector for Data Cloud.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the User Role object used
with the CRM connector. You can add or customize the data mappings.
| DLO Field | DLO Field API Name | DLO Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Name | Name__c | text | User Group | Alias | |
| Last Modified Date | LastModifiedDate__c | dateTime | User Group | Last Modified Date | |
| Developer Name | DeveloperName__c | text | User Group | Name | |
| Parent Role ID | ParentRoleId__c | text | User Group | User Group | |
| Role ID | Id__c | text | User Group | User Group ID | Primary Key |