Salesforce CRM: Skill Mapping

These data mappings are for the Skill DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.

Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

These data mappings relate to the Skill object included in the Salesforce CRM connector and how that data connects to DMOs.

DLO Field	DLO Field API Name	DLO Field Data Type	DMO	DMO Field Name	Additional Details
Name	`MasterLabel__c`	text	Skill	Name
Skill ID	`Id__c`	text	Skill	Skill ID	Primary Key