Health Cloud Administration
jAdvanced Patient Card for Contact Center
In the Contact Center, Advanced Patient Card is an interactive FlexCard that contact
center agents can use to review and create records about a patient’s health.
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Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
Contact center agents get a complete view of health factors, including:
- Medication Requests
- Health Conditions
- Allergy Intolerances
- Encounters
- Patient Immunizations
- Care Requests
Each part of the patient card was built using multiple FlexCards that display information and corresponding DataRaptors that retrieve the information from Salesforce records.
| Component or Object | FlexCard | DataRaptor |
|---|---|---|
| Patient Card | HealthCloudPtCardPatient | HealthCloudPtCardGetAccountDetails |
| Patient Info | HealthCloudPtCardPatientInfoCard | HealthCloudPtCardGetPatientDetails |
| Medication Request | HealthCloudPtCardPatientMedicationCard | HealthCloudPtCardGetMedicationDetail |
| Health Conditions | HealthCloudPtCardPatientHealthConditionCard | HealthCloudPtCardGetHealthCondition |
| Allergy Intolerance | HealthCloudPtCardPatientAllergiesCard | HealthCloudPtCardGetAllergyDetails |
| Encounter | HealthCloudPtCardPatientLatestEncounterCard | HealthCloudPtCardGetLatestEncounter |
| Patient Immunization | HealthCloudPtCardPatientImmunizationCard | HealthCloudPtCardGetImmunization |
| Care Request | HealthCloudPtCardPatientCareRequestCard | HealthCloudPtCardGetCareRequestDetails |