Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Learn About the Advanced Therapy Management Licenses
Create Profiles for Advanced Therapy Management Users
Create Internal and External Users for Advanced Therapy Management
Learn About Multi-Step Scheduling
Learn About Therapy Orchestration
Set Up Advanced Therapy Management for Experience Cloud
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Create Profiles for Advanced Therapy Management Users

Users with different roles work on different aspects of Advanced Therapy Management. The user who searches for slots with the help of Multi-Step Scheduling creates the booking request. An internal user then reviews and confirms the booking. Based on your organization’s roles and personas, set up profiles for users who book slots and users who confirm the requests.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud or Health Cloud for Life Sciences

User Permissions Needed
To create profiles: Manage Profiles and Permission Sets

In bio pharmaceutical companies that conduct advanced therapies, qualified treatment center (QTC) coordinators manage slot bookings and submit requests for scheduling appointments for care program enrollees. The gene therapy coordinators (GTC) then review and confirm the booking requests so that appointments are booked for the various work procedure steps.

  1. From Setup, in the Quick Find box, enter Profiles, and select Profiles.
  2. Click New Profile.
  3. For Existing Profile, select Standard User.
  4. Add a profile name for the user who creates the booking request. For example, QTC Coordinator.
  5. Save your changes.
Repeat the steps to create the profile for the user who confirms the request. For example, for advanced therapy users, create a GTC profile.