Health Cloud Administration
jSet Up Your Org for Analytics for Healthcare and Create the App
| Available for an extra charge in Lightning Experience in Enterprise and Unlimited editions that have Health Cloud enabled. |
Create an app from the Analytics for Healthcare template to give payers and providers actionable insights to drive intelligent patient engagement. Care coordinators can use the app’s visualizations of key Health Cloud metrics to improve care effectiveness and efficiency.
The app helps care coordinators prevent avoidable admissions by detecting patients who aren’t adhering to their care plans. Coordinators can segment patients by age, risk, and barriers to identify people who are at risk and help improve their health outcomes. App dashboards also provide insight into the care request authorization process to help payers decrease cycle time and improve approvals and net promoter score (NPS). Dashboards for provider referral coordinators help uncover referral sources, identify under-performing sources, and improve patient conversions.
App creation is easy. Analytics for Healthcare runs a compatibility check against your Salesforce org to ensure that it includes all the data to create the app’s datasets and dashboards. If your org doesn’t have the required data, error messages tell you what you must add before creating the app.
After the compatibility check determines that your org is ready, you have two options:
- Quickly create the app using standard, default settings determined by Analytics for Healthcare during the compatibility check.
- Use the custom settings to choose only the use cases you and others on your team want to view data for.
After you create the app, use its prebuilt dashboards to explore Health Cloud data from any device that supports CRM Analytics.
See Give Agents and Managers Patient Insights with Analytics for Healthcare to learn more about Healthcare Analytics dashboards.