Enable Digital Experiences for Health Cloud

If you’re extending the Health Cloud console with Experience Cloud sites, the first step to set up a site is to enable digital experiences.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud


Salesforce Experience Cloud provides the collaboration support for Health Cloud. Some of the collaborative features are available only when you enable Experience Cloud and create a site.

Note

Experience Cloud lets care coordinators, patients, insurance plan members, and care teams collaborate in a private site. Although all Health Cloud users share the site, access to information is restricted through the security that surrounds each individual care plan. So a patient or member can only see information or communication related to his or her specific care plan.

Once you enable digital experiences, you can’t turn it off.

Note

  1. From Setup, enter Digital Experiences in the Quick Find box, then select Digital Experiences | Settings.
  2. Select Enable Digital Experiences.
  3. If enhanced domains are enabled in your org, your Experience Cloud domain is shown. It includes your My Domain name in the format MyDomainName.my.site.com for production orgs.
  4. If enhanced domains aren’t enabled in your org, enter a unique value for your domain name. Click Check Availability and make sure it’s not being used by someone else. Your digital experiences domain format is ExperienceCloudSitesSubdomainName.force.com for production orgs.
    It's a good idea to use something recognizable to your users, such as your company name. Although the domain name is the same for all communities, you create a unique URL for each Experience Cloud site during the creation process.

    Keep in mind that you can't change the domain name after you save it. Call Salesforce support for help with changing it.

    Note

  5. Click Save, and make sure you click OK on the confirmation message page to enable the Experience Cloud site.