Care Professional Recommendations by Using Scoring Framework | Health Cloud Administration

Use Scoring Framework to get the top three recommended care professionals for patients based on care professionals’ missed appointment history, treatment frequency for multiple parameters, utilization rates, and average service appointment duration. Use this information to identify care professionals who are best suited for patient needs, and avoid last-minute rescheduling. Maximize patient satisfaction by assigning available care professionals with high effectiveness scores, and avoid discontentment among care professionals by distributing work equitably.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions

Create a Custom Field and Object to Store the Target Variable and Recommendations
Before you create a CRM Analytics template configuration in Scoring Framework, create a custom field on the Care Service Visit object to store the target variable and a custom object to store details of the recommended care professionals.
Create a CRM Analytics Template Configuration to Get Care Professional Recommendations
Create and set up a template configuration in Scoring Framework to install a customizable CRM Analytics app that generates recommendations about the top three recommended care professionals for patients.
Input Features to Get Care Professional Recommendations
Select input features from a set of calculated values. In Health Cloud, a service resource is a care professional.
CRM Analytics App Assets to Get Care Professional Recommendations
The CRM Analytics app installed by the template configuration that you created to get recommended care professionals for visits contains preconfigured recipes that generate datasets, and a model.