Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Components of Identity Verification
How Identity Verification Works
Define the Link Between Identity Verification Process Configuration and Flow
Set Up Search and the Minimum Number of Additional Verifiers for Identity Verification
Set Up Fields for Search and Verification
Create an Identity Verification Flow
Make the Identity Verification Flow Available to Agents
Use External Data for Identity Verification
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Components of Identity Verification

Identity verification relies on identity verification objects and identity verification flows. Identity verification also needs one of the three objects—Engagement Interaction, Messaging Session, or Voice Call—along with the Engagement Attendee and Engagement Topic objects.
Identity Verification is built on these objects:
  • Identity Verification Process Definition: Links the configuration to the flow.
  • Identity Verification Process Detail: Configures search function and sets the minimum number of additional verifying questions.
  • Identity Verification Process Field: Sets up verifying questions.
An identity verification process field record looks up to an identity verification process details record. And an identity verification process detail record looks up to an identity verification process definition record. Each process definition record can have multiple related process detail records. Each process detail record can have multiple process field records.
The flow templates derive their configurations from these three identity verification objects. The flow templates are:
  • Verify Caller Identity
  • Verify Customer Identity Base V2
  • Verify Customer Identity V2
  • Verify Linked Customer Identity V2
The engagement objects are required with the Verify Customer Identity V2, Verify Customer Identity Base V2, and the Verify Linked Customer Identity V2 flow templates. These objects store details of an interaction between a contact center agent or a customer service representative and a customer or their representative. The engagement objects are:
  • Engagement Attendee
  • Engagement Interaction
  • Engagement Topic

If customers contact over voice calls or messages, then the Voice Call or the Messaging Session object is used instead of Engagement Interaction. The Voice Call object stores details such as the start and end date and time of a call, and the phone number of the user who’s calling. Messaging Session stores details such as the start and end time of a messaging session, the ID of the messaging user, and the type of messaging channel used.