Health Cloud Administration
jWinter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
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Summer '22 (API version 55.0)
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Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Winter '21 (API version 50.0)
Summer '20 (API version 49.0)
Spring '20 (API version 48.0)
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Summer '19 (API version 46.0)
Spring '19 (API version 45.0)
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Summer '18 (API version 43.0)
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Summer '16 (API version 37.0)
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Use the Health Cloud - Admin App
Flow for Health Cloud
Components of Identity Verification
How Identity Verification Works
Define the Link Between Identity Verification Process Configuration and Flow
Set Up Search and the Minimum Number of Additional Verifiers for Identity Verification
Set Up Fields for Search and Verification
Make the Verify Caller Identity Flow Available to Agents
Make the Verify Customer Identity V2 Flow Available to Users
Use External Data for Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Set up Action Plans
Make the Identity Verification Flow Available to Agents
To enable your call center agents to perform identity verification, make the flow
available to them.
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Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
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Make the Verify Caller Identity Flow Available to Agents
To enable agents to use the identity verification process, embed the flow in the utility bar of your Lightning App or add the flow to a Lightning record page. -
Make the Verify Customer Identity V2 Flow Available to Users
To enable users to use the Verify Customer Identity V2 flow, create an Engagement Interaction Lightning record page and then add the flow to the Engagement Interaction Lightning record page.