Health Cloud in the Pharmaceuticals and Life Sciences Sector

Engage with patients who participate in your patient services or therapeutic support programs. Improve program adherence, decrease dropout rates, and reduce overall clinical time by managing every step of a patient's health journey.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

Banner image of Astro running on a path dressed as a doctor

Learn About Health Cloud for Pharmaceuticals and Life Sciences

Get Oriented		Get to know Health Cloud for Pharmaceuticals and Life Sciences. Health Cloud Specialist Superbadge Health Cloud Data Models Consent Management for Health Cloud
Get Oriented		Accelerate R&D Innovation
Salesforce Shield		Protect patient data with Salesforce Shield. Salesforce Shield Learning Map
Data Models		Explore the Health Cloud data models and objects that support life sciences. Program Management Care Management Social Determinants Health Cloud Data Model

Optimize the Health Cloud Console for Patient Management

Health Cloud Console		Customize the console to reflect the way you manage patients. Customize the Health Cloud Console
Patient or Member Card		Give care coordinators and managers with the basic information they need about a patient or member. Customize Patient or Member Information
Care Programs		Use care programs for patient outreach, access to medications, access to care, financial assistance, or remote monitoring. Use Care Programs to Track and Manage Cohorts of Patients and Members
Householding Map		Get a comprehensive view of the patients’ household relationships. Manage a Patient or Member’s Relationships
Timelines and Life Events		Track your patients’ health with timeline and life events. Monitor Health Events Over Time Manage Life Events
Social Determinants of Health		Capture critical social and environmental factors like homelessness and low income as barriers in the care of your patients or members. Set Up Social Determinants to Assist High-Risk Patients and Members
Surveys and Assessments		Gather information that helps you manage your patients’ or members’ health more efficiently. Provide Assessments and Surveys for Gathering Information and Feedback
Surveys and Assessments		Gather Insights with Salesforce Feedback Management
App Templates for Patients and Members		Create your own dedicated, branded app that helps people stick with goals and get faster access to treatment. Release Your Patient or Member Experience Cloud Site as an App

Streamline Patient Processes

Benefits and Eligibility Verification		Help caregivers and patients reduce the time and effort it takes to find out what coverage is available under each patient's health benefits. Verify Patient Benefits
Consent Management		Associate consent documents with a care program. Consent Management for Health Cloud
Intelligent Appointment Management		Simplify agent-assisted scheduling and empower patients to schedule their own appointments. Intelligent Appointment Management
Intelligent Document Automation		Streamline intake and referral conversion on a digital, HIPAA-compliant workspace. Set Up Intelligent Document Automation

Extend Health Cloud for Pharmaceuticals and Life Sciences

These features require separate licenses.

Note

Analytics for Healthcare		Get a complete view of your data to help you deliver connected, one-to-one patient or member care. Provide Patient and Member Insights with Analytics
Campaigns and Journeys		Enroll members into journeys and campaigns with Marketing Cloud Distributed Marketing integrated into Health Cloud. Manage Campaigns Build Relationships and Personalized Journeys with Campaigns Campaigns in Marketing Cloud
Intelligent Form Reader with Amazon Textract		Help increase accuracy and efficiency by automatically extracting text from faxed documents. Intelligent Form Reader
Salesforce Scheduler		Let members self-schedule non-physician appointments and equipment reservations. Appointment Booking with Salesforce Scheduler
Salesforce Scheduler		Set Up Salesforce Scheduler

Salesforce Experience Cloud provides the collaboration support for Health Cloud. Some of the collaborative features are available only when you enable Experience Cloud and create a site.