Health Cloud in the Provider Sector

Delivering outstanding patient care means more than just managing patient information and healthcare events. It’s about creating a strong, collaborative relationship between your care team and the patients they provide care for. Health Cloud gives care coordinators a consolidated view of critical patient records, access to a patient’s care team, and additional tools to improve healthcare outcomes. With a complete view of the patient, your team now has easy access to the right patient information including current conditions and medications, appointment history, social determinants, and communication preferences.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

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Learn About Health Cloud for Providers

Get Oriented

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Get to know Health Cloud for Providers.

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Protect patient data with Salesforce Shield.

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Data Models

Explore the Health Cloud data models and objects that support providers.

Optimize the Health Cloud Console for Patient Management

Health Cloud Console		Customize the console to reflect the way you manage patients. Customize the Health Cloud Console
Care Plans		Create customized care plans to help members and patients achieve better outcomes. Manage Patient or Member Care to Improve Outcomes
Patient or Member Card		Give care coordinators and managers with the basic information they need about a patient or member. Customize Patient or Member Information
Care Programs		Use care programs for patient outreach, access to medications, access to care, financial assistance, or remote monitoring. Use Care Programs to Track and Manage Cohorts of Patients and Members
Householding Map		Get a comprehensive view of the patients’ household relationships. Manage a Patient or Member’s Relationships
Timelines and Life Events		Track your patients’ health with timeline and life events. Monitor Health Events Over Time Manage Life Events
Social Determinants of Health		Capture critical social and environmental factors like homelessness and low income as barriers in the care of your patients or members. Set Up Social Determinants to Assist High-Risk Patients and Members
Surveys and Assessments		Gather information that helps you manage your patients’ or members’ health more efficiently. Provide Assessments and Surveys for Gathering Information and Feedback
Surveys and Assessments		Gather Insights with Salesforce Feedback Management
App Templates for Patients and Members		Create your own dedicated, branded app that helps people stick with goals and get faster access to treatment. Release Your Patient or Member Experience Cloud Site as an App
Care Gaps		Identify and track gaps in a person's care where the care team can make a difference. Enable Care Teams to Track Gaps

Streamline Patient Processes

Benefits and Eligibility Verification		Help caregivers and patients reduce the time and effort it takes to find out what coverage is available under each patient's health benefits. Verify Patient Benefits
Medication Management		Gain a single view of patient or member medications to streamline administration. Medication Management
Intelligent Appointment Management		Simplify agent-assisted scheduling and empower patients to schedule their own appointments from anywhere. Intelligent Appointment Management
Intelligent Document Automation		Streamline intake and referral conversion on a digital, HIPAA-compliant workspace. Set Up Intelligent Document Automation
Provider Relationship Management		Let patients, members, and agents search for healthcare providers by specialty, location, and other factors. Help Patients to Connect with Providers
Referral Management		Help users monitor referrals from submission to closure. Support and Manage Provider Referrals

Analyze Patient Data

CRM Analytics for Health Cloud - Risk Stratification

Identify and manage high-risk patients.

Set Up Analytics for Health Cloud: Risk Stratification

Extend Health Cloud for Providers

These features require separate licenses.

Note

Analytics for Healthcare		Get a complete view of your data to help you deliver connected, one-to-one patient or member care. Provide Patient and Member Insights with Analytics
Provider Network Management		Attract and retain top talent and decrease provider onboarding time. Set Up and Manage Your Network of Providers
Salesforce Scheduler		Let members self-schedule non-physician appointments and equipment reservations. Appointment Booking with Salesforce Scheduler
Salesforce Scheduler		Set Up Salesforce Scheduler
Campaigns and Journeys		Enroll members into journeys and campaigns with Marketing Cloud Distributed Marketing integrated into Health Cloud. Manage Campaigns Build Relationships and Personalized Journeys with Campaigns Campaigns in Marketing Cloud
Intelligent Form Reader with Amazon Textract		Help increase accuracy and efficiency by automatically extracting text from faxed documents. Intelligent Form Reader
Field Service Lightning		Empower field care providers with mobile patient management. Field Service Basics
Field Service Lightning		Field Service

Salesforce Experience Cloud provides the collaboration support for Health Cloud. Some of the collaborative features are available only when you enable Experience Cloud and create a site.