Billing Considerations for Agentforce Coworker (Beta)

Agentforce Coworker supports these two pricing models.

• Seat-based pricing through Agentforce 1 Edition or Agentforce for Sales, Service, and Industries licenses
• Usage-based pricing through Flex Credits or Data Services Credits

Some customers have both seat-based and usage-based pricing in the same org. In that case, billing is determined by each user’s license type and setup.

• With seat-based pricing, searching Slack (Optional) or Salesforce CRM with Agentforce Coworker doesn’t consume Flex Credits or Data Services Credits.
• Configure user-based AI permissions with this setup guide. Without it, users consume credits instead of using their seat-based access.
• Seat-based pricing applies only to authenticated users with eligible licenses. Guest, unauthenticated, and portal users are billed with usage-based pricing.
• (Optional) Connecting additional sources through Data 360 consumes credits as it processes data and creates search indexes.

With usage-based pricing, Agentforce Coworker consumes credits based on which sources are connected. You can review your Agentforce Coworker credit usage in Digital Wallet.

When you turn on Agentforce Coworker, by default Salesforce CRM is the only source that Coworker searches. You can also optionally add Slack as a source. With just CRM or CRM and Slack as sources, the Coworker search agent draws down your credits through the following usage types:

• Flex Credits
  • Standard Prompts
  • Basic Prompts
  • Advanced Prompts

When adding a source to Agentforce Coworker through Data 360, Data 360 consumes Data 360 Flex Credits or Data Services Credits to process, semantically index, and query content.

• Flex Credits
  • Data 360 Unstructured Processing
  • Data 360 Intelligent Processing
  • Data 360 Querying
• Data Services Credits
  • Data Queries
  • Unstructured Data Processed
  • Intelligent Processing