Billing Considerations for Agentforce Coworker

Agentforce Coworker supports these two pricing models.

Seat-based pricing through Agentforce 1 Edition or Agentforce for Sales, Service, and Industries licenses
Usage-based pricing through Flex Credits, Einstein Requests, or Data Services Credits

Some customers have both seat-based and usage-based pricing in the same org. In that case, billing is determined by each user’s license type and setup.

Seat-Based Pricing

Agentforce 1 Edition or Agentforce for Sales, Service, and Industries Licenses

Admins must assign user-based AI permission with this setup guide for each user. Without it, users consume credits instead of using their seat-based access.
With seat-based pricing, searching Slack (Optional) or Salesforce CRM with Agentforce Coworker doesn’t consume Flex Credits or Data Services Credits.
Seat-based pricing applies only to authenticated users with eligible licenses. Guest, unauthenticated, and portal users are billed with usage-based pricing.
(Optional) Connecting additional sources through Data 360 consumes credits as it processes data and creates search indexes.

Usage-Based Pricing

Flex Credits, Einstein Requests, or Data Services Credits

With usage-based pricing, Agentforce Coworker consumes credits based on which sources are connected and how your contract is configured. You can review your Agentforce Coworker credit usage in Digital Wallet.

With CRM (Default) and Slack (Optional) as Sources

When you turn on Agentforce Coworker, by default Salesforce CRM is the only source that Coworker searches. You can also optionally add Slack as a source. With just CRM or CRM and Slack as sources, the Coworker search agent draws down your credits through the following usage types:

Flex Credits (Salesforce Foundations Licenses) or Einstein Requests (Salesforce Foundations - Legacy Product Licenses)
- Standard Prompts
- Basic Prompts
- Advanced Prompts

To consume Flex Credits instead of Einstein Requests while using Agentforce Coworker, upgrade your license to a non-legacy version of Salesforce Foundations.

Note

With Data 360 as a Source (Optional)

When adding a source to Agentforce Coworker through Data 360, Data 360 consumes Data 360 Flex Credits or Data Services Credits to process, semantically index, and query content.

Flex Credits
- Data 360 Unstructured Processing
- Data 360 Intelligent Processing
- Data 360 Querying
Data Services Credits
- Data Queries
- Unstructured Data Processed
- Intelligent Processing