Health Cloud Administration
jConfigure Statuses for Authorization Requests from Provider Offices
It’s critical to track the real-time status of each authorization request from
submission to approval to make quick, informed decisions on the patient's care. To help your users
efficiently use Utilization Management’s highly refined technological workflows, define the
required case statuses.
|
Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
| User Permissions Needed | |
|---|---|
| To add case status: | Update on cases |
- From Setup, open the Object Manager, and click Case.
- Select Fields & Relationships, then click Status.
- Click New in the Status Picklist Values section.
-
Enter these authorization request statuses, exactly as shown. Enter each value on its own
line.
- Draft
- Pended
- Approved
- Denied
- Errored
-
Save your changes.
Now, your users can easily track the progress of authorization requests.