Built-In MuleSoft Integration to Manage Authorization Requests

Integrate Health Cloud with external Electronic Health Record (EHR) and payer systems by using FHIR Da Vinci Health Record Exchange aligned, industry-specific APIs, and integration applications deployed on MuleSoft. With this Industry Integration Solution, you experience an accelerated and hassle free, end-to-end authorization process.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud


Set up and use Integrations to implement digital workflows and create seamless user experiences. Health Cloud’s comprehensive solution gives you:

  • Predefined integration procedures, DataRaptors, and Apex classes that help you retrieve member information from EHR and submit authorization requests to payers.
  • Pre-built integration applications, built using the FHIR standards, that enable Health Cloud to interact with external EHR and payer systems. These out-of-the-box integration applications help providers by reducing the time and cost to go live. These apps are available to users who have the MulesSoft add-on product called MuleSoft Direct for Health cloud.
    • Prior Authorization EMR Retrieval API helps provider systems to automatically retrieve all the relevant datasets from the EMR to prepare a Da Vinci (an HL7 FHIR accelerator) aligned prior authorization request.
    • Prior Authorization Claim Submission API helps provider systems to send a Da Vinci (an HL7 FHIR accelerator) aligned prior authorization request to a clearing house or a payer endpoint. It handles the submission of the request and inquiry about the request status.