Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Get Your Org Ready for Virtual Care
Create Links to Display a Provider’s Virtual Care Appointments
Amazon Account Requirements
Virtual Care Availability by Country
Enable Video Calls
Connect Amazon to Salesforce
Configure External Video Service
Create a Named Credential for Virtual Care
Add Video Appointment Types
AWS Region Setting Guidelines for Health Cloud
Configure Video Visits
Enable Transcription of Video Visits
Add the Video Call Component to the App Utility Bar
Add Users to a Multi-Participant Call
Create a Flow to Add a Calendar File to an Appointment Email
Check Patient Location for Appointments
Virtual Care Self Service
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Amazon Account Requirements

Virtual Care uses Amazon EventBridge API Destinations to connect events from Amazon Chime SDK to Salesforce Platform Events. Use your own Amazon Account to set up Virtual Care.
Available in: Enterprise and Unlimited Editions with Health Cloud and Video Calls Add-On license.

The Amazon Chime SDK and Amazon Chime APIs provides the backend support for the video call feature in the telehealth session between provider and patient. Virtual Care closed captioning employs real-time streaming of audio to Amazon Transcribe Medical for processing the transcript and to record the results.

Ask the AWS administrator to follow these guidelines to set up the AWS account to implement Virtual Care:

  • An AWS account dedicated to the Salesforce Virtual Care Console application workload
  • An AWS administrator that can run an AWS CloudFormation template to create the necessary resources
  • Access to the AWS Console
  • Installation of the AWS Command Line Interface
  • Creation of a Connected App with Salesforce Health Cloud

When Virtual Care is enabled the first time, a confirmation screen appears. To enable Virtual Care, Accept the disclaimer.

Review the disclaimer closely before accepting it. The integration with your BYOA AWS Services isn’t covered by your organization’s MSA with Salesforce.

Important