Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Get Your Org Ready for Virtual Care
Create Links to Display a Provider’s Virtual Care Appointments
Amazon Account Requirements
Virtual Care Availability by Country
Enable Video Calls
Connect Amazon to Salesforce
Configure External Video Service
Create a Named Credential for Virtual Care
Add Video Appointment Types
AWS Region Setting Guidelines for Health Cloud
Configure Video Visits
Enable Transcription of Video Visits
Add the Video Call Component to the App Utility Bar
Add Users to a Multi-Participant Call
Create a Flow to Add a Calendar File to an Appointment Email
Check Patient Location for Appointments
Virtual Care Self Service
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Configure External Video Service

Virtual Care integrates with Amazon Web Services (AWS) Chime SDK to offer your users an easy-to-use, feature-rich video platform.
Available in: Enterprise and Unlimited editions with Health Cloud and Video Calls Add-On license.

AWS provides the AWS Partner Solution to help you get up and running. You must work with your AWS admin to complete the integration. The template is available at Salesforce Health Cloud: Virtual Care on AWS - Partner Solution

The AWS Partner Solution Deployment Guide includes detailed information about the architecture, security, and product used to create the virtual care video services. The AWS admin can follow instructions for predeployment, deployment, and upgrading an existing deployment.

Suggestions for inputs into the AWS setup:

Table 1. AWS Setup Values
AWS Field Input
Username Salesforce admin username
Password Salesforce admin password
Standard name https://orgname.lightning.force.com
Endpoint URL https://orgname.lightning.force.com/services/oauth2/token
Platform Event Endpoint https://orgname.lightning.force.com/services/data/v55.0/sobjects/ServiceProviderEvent

The Service Account—AWS username is populated with Virtual Care User. Create this user by choosing a password.

After the Virtual care user is created, then create an access key. This access key includes a Client ID and Client secret. You use these values to create a Named Credential in Salesforce.