Health Cloud Administration

Administer Health Cloud
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Health Cloud Data Models
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Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
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Flow for Health Cloud
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Advanced Therapy Management
Learn About the Advanced Therapy Management Licenses
Create Profiles for Advanced Therapy Management Users
Create Internal and External Users for Advanced Therapy Management
Learn About Multi-Step Scheduling
Learn About Therapy Orchestration
Assign Permission Sets Licenses and Permission Set to Therapy Orchestration Users
Add Lightning App Builder Components to Track Step Progress
Quick Guide to a Successful Therapy Orchestration
Considerations for Running the Default Therapy Orchestration Flows
Prepare to Run the Therapy Orchestration Flows in Advanced Therapies
Manually Assign Therapy Tasks to Users
Create a Lightning Aura Component for Tasks in Therapy Orchestration
Update Component Task Status with Lightning Message Channel
Repeat Stages In a Therapy Orchestration
Use Advanced Scheduling and Decision Tables
Get to Know Custody Management
Configure Custody Records With Workflows
Configure Chain of Identity for a Custody Item
Track Chain of Custody Data
Generate Customized Work Order Steps or Therapy Tasks for Users
Set Up Advanced Therapy Management for Experience Cloud
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
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Care Coordination for Slack
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Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Get to Know Custody Management

Advanced Therapy Management’s Chain of Custody (CoC) and Chain of Identity (CoI) capabilities help you comply with pharmaceutical regulations and uphold safety standards across the lifecycle of an advanced therapy. CoC helps you maintain a digital trail of the patient’s collected biosample as it passes through the various stages, steps, and tasks of an advanced therapy. CoI ensures that the right patient receives the right treatment by assigning a unique identifier to the collected biosample.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud or Health Cloud for Life Sciences

You can create custody records automatically as part of Advanced Therapy Management’s Therapy Orchestration. When you create an enrollee record, Therapy Orchestration is set in motion. When a care program enrollee work order (such as Apheresis) is in progress, the Override Custody Verification Type When Work Order Is Changed flow creates the related custody records. When a care program enrollee work order step (Identity Verification) is in progress, the Override Custody Verification Type When Work Order Step Is Changed flow creates the related custody records.

The Evaluate Step and Task Completion Status flow checks whether custody of a biosample for each step and task has been fulfilled. The Process Advanced Therapy Work Orders orchestration flow moves on to the following step, if any, only after custody is complete.

As part of CoI, you assign a unique identifier that represents the biosample (custody item). The identifier can originate in Salesforce or from external systems. Maintaining the CoI ensures the integrity of the custody item.