Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Provider Search
Compare Provider Search and Legacy Provider Search
Set Up Provider Search
Provider Search Fields
Provider Search Limitations
Provider Cards
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
PDF

Standard Fields Used in Provider Search

The Care Provider Searchable Field object stores data from the Healthcare Provider and Healthcare Practitioner Facility objects. It improves the speed and scalability of allowing users to search for Providers.

Here’s the set of standard fields in the Provider data model and other standard objects that are already mapped to the Care Provider Searchable Field object.

Source Field Target Field in Care Provider Searchable Field For Practitioners For Facilities
Account.Name FacilityName checkmark
Account.Name ProviderName checkmark
Account.OperatingHoursId OperatingHours checkmark
Account.Phone FacilityPhone checkmark
Account.PhotoUrl PhotoUrl checkmark
BoardCertification.CertificationType

BoardCertification.HealthcareProvider must also be specified.

 CertificationType checkmark
CareSpecialty.SpecialtyType
Sourced from a Care Provider Facility Specialty record, which connects a facility (CareProviderFacilitySpecialty.AccountId) to a care specialty (CareProviderFacilitySpecialty.SpecialtyId). All source records must be Active.
 Specialty checkmark
CareSpecialty.SpecialtyType
Sourced from a Care Provider Facility Specialty record, which connects a Healthcare Practitioner Facility record (CareProviderFacilitySpecialty.PractitionerFacilityId) to a care specialty (CareProviderFacilitySpecialty.SpecialtyId). The Healthcare Practitioner Facility record then connects the facility (HealthcarePractitionerFacility.AccountId) to a practitioner (HealthcarePractitionerFacility.PractitionerId). All source records must be Active.
 Specialty checkmark
Contact.Name ProviderName checkmark
Contact.PhotoUrl PhotoUrl checkmark
HealthcareFacilityNetwork.Account PlanType checkmark
HealthcareFacilityNetwork.PanelStatus

PanelStatus = Open indicates Accepting New Patient = true

Account must be provided. If PractionerFacility is also provided, facility is assumed.

 IsAcceptingNewPatients checkmark
HealthcareFacilityNetwork.PanelStatus

PanelStatus = Open indicates Accepting New Patient = true

PractionerFacility must be provided.

 IsAcceptingNewPatients checkmark
HealthcareFacilityNetwork.PractitionerFacility
HealthcareFacilityNetwork.Name and PayerNetwork.Name must also be populated.
 PlanType checkmark checkmark
HealthcareProvider lookup Provider checkmark checkmark
HealthcareProvider.ProviderType ProviderType checkmark checkmark
HealthcareProviderNpi.Account NationalProviderIdentifier checkmark
HealthcareProviderNpi.Practitioner NationalProviderIdentifier checkmark
HealthcareProviderTaxonomy.TaxonomyType

Taxonomy.TaxonomyType must also be specified.

Not valid for a practitioner-facility combination.

 SubSpecialty checkmark
HeathcarePractitionerFacility.OperatingHoursId OperatingHours checkmark
PersonEducation.EducationLevel

Degree, Status, DegreeEarner, and HealthCareProvider must also be specified.

 EducationLevel checkmark