Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Assign Permission Sets and Permission Set Licenses for Users
Enable Crisis Support Center Management
Set Up Open CTI for Crisis Support Center Management
Intake Flow and Engagement Interaction for Crisis Support Center Management
Enable and Configure Notes for Crisis Support Center Management
Enable Enhanced Timeline for Crisis Support Center Management App
Enable Provider Search for Crisis Support Center Management
Configure Bed Search for Crisis Support Center Management
Enable Users to Create Knowledge Articles for Crisis Support Center Management
Configure Assessments for Crisis Support Center Management
Action Launcher for Crisis Support Center Management
Create Referral Flow for Crisis Support Center Management
Set Up an Experience Site for Facility Admins to Update Bed Availability
Clone the Send Emails to Request Facility Bed Availability Flow
Clone the Send Email to Account Contacts Flow
Messaging for Web in Crisis Support Center Management
Set Up an Experience Site for Guest Users to Use Web Chat
Messaging for SMS in Crisis Support Center Management
Actionable Segmentation for Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
PDF

Set Up an Experience Site for Guest Users to Use Web Chat

Set up an Experience site and deploy messaging for web to your site so that guest users can chat with crisis center counselors.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud or Health Cloud for Life Sciences

User Permissions Needed
To use Crisis Support Center Management objects in an Experience Cloud site: Crisis Support Center Management for Experience Cloud permission set

Enable Digital Experiences to build Experience Cloud sites. Complete the steps to set up messaging for web.

  1. Build your Experience site.
    1. From Setup, under Digital Experiences, click All Sites.
    2. Click New.
    3. Select a template or build your own site.
    4. Enter a name and URL for your site and click Create.
  2. Make your site publicly available.
    1. On the Workspaces page, click Builder.
    2. Click Settings, then General.
    3. To enable public access, select Guest users can see and interact with the site without logging in.
  3. Create an embedded service deployment. You need this deployment when you configure the properties of the Embedded Messaging component.
  4. To enable messaging for web, add the Embedded Messaging component to your Experience site.
  5. Publish and activate your site.