Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Assign Permission Sets and Permission Set Licenses for Users
Enable Crisis Support Center Management
Set Up Open CTI for Crisis Support Center Management
Intake Flow and Engagement Interaction for Crisis Support Center Management
Enable and Configure Notes for Crisis Support Center Management
Enable Enhanced Timeline for Crisis Support Center Management App
Enable Provider Search for Crisis Support Center Management
Configure Bed Search for Crisis Support Center Management
Enable Users to Create Knowledge Articles for Crisis Support Center Management
Configure Assessments for Crisis Support Center Management
Action Launcher for Crisis Support Center Management
Create Referral Flow for Crisis Support Center Management
Set Up an Experience Site for Facility Admins to Update Bed Availability
Clone the Send Emails to Request Facility Bed Availability Flow
Clone the Send Email to Account Contacts Flow
Messaging for Web in Crisis Support Center Management
Set Up an Experience Site for Guest Users to Use Web Chat
Messaging for SMS in Crisis Support Center Management
Actionable Segmentation for Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Messaging for Web in Crisis Support Center Management

Messaging for web enables clients to communicate with counselors using web chat in an Experience site. Omni-Channel routes incoming messaging requests from guest users to counselors. When a counselor accepts a request, an OmniStudio DataRaptor creates a messaging session record and opens the intake flow OmniScript. Counselors use the intake flow to capture client details and associate the client with a new or existing account. Saving the client details automatically creates a case record.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud or Health Cloud for Life Sciences

To set up Omni-Channel and messaging for web in Crisis Support Center Management, see Set Up Messaging for In-App and Web.