Create Appointment Reasons and Engagement Channel Types | Health Cloud Administration

When an appointment reason is selected it connects to the underlying work type to fetch available time slots. Engagement channels are used to designate the channel for the appointment; such as in-person, video, and phone. The final step is to connect the appointment reason with the engagement channel type so that the scheduler is shown appointment slots that meet both criteria.

Provide User-Friendly Appointment Reasons
Give patients a set of easy-to-understand options to pick from when they’re asked the reason for booking an appointment.
Create Engagement Channel Types for Intelligent Appointment Management
Engagement channels are mediums, such as Phone, Video, and In Person that practitioners use to conduct appointments with patients. To define engagement channels for service appointments and to add the channels to shifts, create engagement channel types.
Create Appointment Reason Engagement Channel Types for Intelligent Appointment Management
The junction object appointment reason engagement channel type connects the channel of the appointment with the reason for the appointment. For example, create an appointment slot for the appointment reason of annual physical that would be attended in the engagement channel type of in person.