Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Get Started with Intelligent Appointment Management
Create Work Type Code Set Bundles for Scheduling
Create Appointment Reasons and Engagement Channel Types
Set Up Your Back-End Scheduling System
Configure Intelligent Appointment Management Component
Enable Patients to Schedule Their Own Appointments
Appointment Guidance
Reduce Patient No-Shows with CRM Analytics Prediction
Assign Admin Permission Sets for CRM Analytics Prediction
Grant Schedulers Access to Appointment Time Predictions
Grant the Integration User Access to Required Fields
Create a CRM Analytics App for Attendance Prediction
Examine Attendance Insights and Predictions
Identify the Prediction ID
Modify the Intelligent Appointment Management Configuration for Einstein Discovery
Update Appointment Prediction Model Records
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Reduce Patient No-Shows with CRM Analytics Prediction

Intelligently highlight the days and times a patient is most likely to attend based on the history of similar people by using the CRM Analytics Prediction for Intelligent Appointment Management add-on. When you identify ideal appointment times up front, you increase the likelihood of patients showing up for their appointments, save your staff from spending time on coordinating reschedules, and maximize your health care providers’ time.

Legal Disclaimer

CRM Analytics Prediction for Intelligent Appointment Management is solely intended to help you provide quality care to your patients by giving you insights about appointment scheduling and attendance for your patient population. It’s not intended to be used for any other purpose. For example, don’t use this feature for any purposes related to healthcare reimbursement by health insurers, or for inferring health status or behaviors or patients or other care recipients.

Use CRM Analytics Prediction for Intelligent Appointment Management in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other health privacy laws. In particular, HIPAA contains a “minimum necessary” requirement that mandates what information a healthcare organization’s employees and contractors can see. These individuals must only access the minimum amount of Protected Health Information (PHI) necessary to perform their job functions.

CRM Analytics Prediction for Intelligent Appointment Management may expose PHI for all patients within your organization. Only grant feature access to individuals who have a valid need to know the PHI of all individuals your organization treats. For example, limit access to organization staff members or personnel that are: (i) responsible for appointment scheduling and administration; and (ii) can see PHI for all individuals. It is your responsibility to determine which individuals within your organization can access this feature and then to set the appropriate permissions. As a default, this feature is unavailable to licensed Health Cloud users.

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