Health Cloud Administration
jConfigure Open CTI for Crisis Support Center Management
Import a definition file, add directory numbers, and customize the softphone layout for
your Open CTI.
|
Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
| User Permissions Needed | |
|---|---|
| To use the Crisis Support Center Management app | Manage Crisis Support Center Management App |
| To add users to a call center | Manage Call Centers |
| To import call center definition files | Customize Application |
First, create a call center definition file to support your CTI adapter.
- From Setup, in the Quick Find box, enter Call Centers, and then click Call Centers.
- Click Import to bring in details from a Call Center Definition File.
- Add a Crisis Support Center Management user to the crisis center. In Call Center Users, click Manage Call Center Users to add the crisis center user.
- Add a crisis center directory number.
- Customize the softphone layout for your crisis center. Click Edit next to Standard Softphone Layout to make your changes.