Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Provide Patient and Member Insights with Analytics
Enable CRM Analytics for Health Cloud
Set up the Enhanced Analytics for Healthcare App
Set Up Your Org for Analytics for Healthcare and Create the App
Set Up Analytics for Health Cloud: Risk Stratification
Enable a Permission Set License for the Admin
Create a Permission Set for the Health Cloud CRM Analytics Admin
Install the Einstein Analytics for Health Cloud: Risk Stratification Package
Assign Permission Sets for Analytics for Health Cloud
Add Remote Site Settings for Analytics Patient Lists
Give Your Users Access to CRM Analytics
Set Up and Start Risk Scoring Dataflow
Set Up Dashboards
Add Picklist Values and Page Layouts for CRM Analytics
Add Risk Scoring Record Types to the Admin Profile
Health Cloud Risk Scoring Data Tables
Manage Mappings Between Conditions and HCC Codes
Manage Programs
Manage Program-Patient Affiliations
View Program Patient Summary Information
Manage Provider Information
Manage Procedures
Manage Procedure Performer Records
Manage Procedure Requests
Recalculate Patient Risk Scores
Set Up Artificial Intelligence Use Cases
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Manage Programs

Use the Programs tab to manage the relevant data about the programs a patient or member participates in that are tracked or monitored in Health Cloud.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

The Programs tab contains information like start and end dates, reimbursement rates, and the role of the professional who’s interacting with the patient or member.

If you don’t see the User Role Field, Rate, Target, Unit of Measure, and Time Span fields, then you must add them to the page layout.

Note

  1. From the Health Cloud - Admin Home page, find and select the Programs tab, and then click New.
  2. Select a record type for the new program and click Continue.
    Make sure the custom record types are available to users with your profile in Custom Record Type Settings.
  3. Enter the following:
    Field Description
    Program Name Name of the program.
    User Role Field Types of providers who qualify for reimbursement during a time period, if applicable.
    Rate Reimbursement rate for the measurement period of a participant’s program.
    Target Target time to spend with the patient or member for the measurement period.
    Start Date Date when the program begins.
    End Date Date when the program ends.
    Is Active Select to activate the program.
    Unit of Measure Unit of measurement for the time spent with the patient or member during the measurement period defined in the Target field. Valid values are Minutes and Seconds.
    Time Span Measurement period for the program. Valid values are Annually, Monthly, Quarterly, and Weekly.
    Report Name Name of the Analytics dashboard that uses this information. For example, CCM Dashboard.
  4. Save your work.