Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Permissions Required for Care Plans
Create Roles for Care Team Members
Customize Care Team Roles
Remove the Care Team from Care Plan Creation
Multiple Care Plans
Enable Care Coordinators to Create Multiple Care Plans
Create Multiple Care Plan Record Types
Customize Problems and Goals
Enable Care Teams to Track Gaps
Customize Tasks
Care Plan Templates Help Simplify Onboarding
Enable Users to Apply Care Plan Templates Faster
Supporting Clinical Data in Health Cloud
The Clinical Data Model and FHIR
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Enable Care Teams to Track Gaps

Health Cloud helps care providers identify and track gaps in a person's care where the care team can make a difference. To close a care gap, you tie it to a support process.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

Care coordinators can use this capacity to improve outcomes. Population health analysts can use care gaps to see which people have the highest likelihood of improvement after a particular intervention. To start using Care Gaps, add it to the Patient Card dropdown in custom settings. You can also add the Care Gaps component to a Case page in Lightning App Builder. Multiple source systems can create Care Gap records in Health Cloud.

  1. From Setup enter Custom Settings in the Quick Find box and select Custom Settings.
  2. To add Care Gaps to the Card View dropdown menu, next to Card View Dropdown, click Manage.
  3. On the Card View dropdown page, click New.
  4. Create a Care Gaps item in the dropdown menu by entering the following into the fields shown:
    Name Enter a name for the entry, such as Care Gaps.
    Category Label Enter the name of the custom label for the parent category that contains the child menu navigation items, such as Engagement.
    Category Name Name of the parent category that contains child menu navigation items, such as Engagement
    Default Subtab When selected, the related subtab appears by default in the Health Cloud console.
    URL Parameter (Optional) Add more URL parameters to the existing Visualforce page or URL to open the new tab.

    URL parameter format key=value,key2=value
    Tab Type Specify the type of tab to use for this page: Primary or subtab. A primary tab is the main item to work on. A subtab is related to an item on a primary tab.
    Subcategory Name Name of the child category in the menu list, such as Care Gaps.
    Subcategory Label Customized label for the name of the child category in the menu list, such as Tab_Care_Gaps. This text is the clickable link that opens the page or tab. Use a custom label to create a localized category name in this field. When a value exists for this field, the Subcategory Name field isn’t used.
    Subtab Sort Order Indicates the order in which this tab appears in the console when it’s been selected as a default tab.
    Page Type Specify the page type as VFpage.
    URL Enter this URL to access the page /apex/HealthCloudGA__HcCareGapsPage.
  5. Save your settings.
  6. Add Care Gaps record type to the required user profiles. From the Users | Profiles menu item, select an appropriate user profile.
  7. Under record type Settings, click Edit under the Cases record type and add the Care Gaps record type.
    If your org uses the Profile overview page, then select Object Settings, then Cases, and click Edit.
  8. Assign the Care Gap record type and page layout to the profile.
    For example, in the case section of the Profiles page, navigate to Record Types and Page Layout Assignments. For the CareGap record type, select the CareGap page layout assignment and the Assigned Record Types checkbox.
  9. Save your settings.
Return to the Health Cloud console and verify that the Care Gaps option appears in the Card View dropdown menu.