Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Get Started with Intelligent Appointment Management
Create Work Type Code Set Bundles for Scheduling
Create Appointment Reasons and Engagement Channel Types
Set Up Your Back-End Scheduling System
Configure Intelligent Appointment Management Component
Enable Patients to Schedule Their Own Appointments
Set Up an Experience Site for Self-Service Appointment Management
Add Fields to the Self-Service Intelligent Appointment Management Component
Confirm Self-Service Appointments by Email
Use Self-Scheduling Workflows on Your Experience Site
Migrate Intelligent Appointment Management Components to Another Org
Required OmniStudio Components
Configure the Self-Service Appointment Flow
Add Support for Google Map Data
Appointment Guidance
Reduce Patient No-Shows with CRM Analytics Prediction
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Add Support for Google Map Data

By default, the main OmniScript for Self-Service Appointment Management accepts only ZIP codes for location data. You can add support for Google Map data.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

User Permissions Needed
To use OmniStudio OmniStudio Admin permission set
To add support for Google Map data, you must obtain a Google Maps API Key from Google.
  1. Create a new version of the healthCloudIAM/selfService OmniScript.
    1. In the source org, from the App Launcher, open the OmniStudio app.
    2. Go to the OmniScripts page and enter healthCloudIAM in the search field.
    3. Expand the healthCloudIAM/selfService OmniScript.
    4. Click the link for the highest version.
      The OmniScript opens in the OmniScript Designer.
    5. Click New Version.
      The Version value in the Header is incremented.
  2. In the Navigation Panel, click the Tree View icon.
    The Tree View lets you view and select step subcomponents.
  3. Edit the SelectLocation step.
    1. Select the SelectLocation step.
    2. In the Navigation Panel, expand the SelectLocation step.
    3. Click PatientZipCode.
    4. In the Number Properties panel, deselect Active.
    5. In the Navigation Panel, click Location.
    6. In the Type Ahead Block Properties panel, select Active.
    7. In the Type Ahead Block Properties panel, scroll to the Google Maps Autocomplete section.
    8. Enter your Google Maps API Key.
    9. In the Navigation Panel, click CheckCompleteAddress.
    10. In the Formula Properties panel, select Active.
    11. In the Navigation Panel, click CompletAddressMsg.
    12. In the Messaging Properties panel, select Active.
  4. Edit the ScheduleProvider step.
    1. Select the ScheduleProvider step.
    2. In the Navigation Panel, expand the ScheduleProvider step.
    3. Click FilterPatientZipCode.
    4. In the Number Properties panel, deselect Active.
    5. In the Navigation Panel, expand MoreFilters.
    6. Click SearchPatientLocation.
    7. In the Type Ahead Block Properties panel, select Active.
    8. In the Type Ahead Block Properties panel, scroll to the Google Maps Autocomplete section.
    9. Enter your Google Maps API Key.
    10. In the Navigation Panel, click CheckFilterAddress.
    11. In the Formula Properties panel, select Active.
    12. In the Navigation Panel, click ValidAddress.
    13. In the Messaging Properties panel, select Active.
  5. Edit the Apply Filter button in the ScheduleProvider step.
    1. In the Navigation Panel, click IntegrationProcedureAction1.
      As an alternative, you can click the Apply Filter button in the step.
    2. In the Integration Procedure Action Properties panel, next to the Integration Procedure field, click the icon to open the Integration Procedure.
      The healthCloudIAM-FetchProviderAndTimeSlotsFilter Integration Procedure opens in the Integration Procedure Designer.
    3. Select the DRTransformProviderSearchInput step.
    4. In the DataRaptor Transform ActionProperties panel, next to the DataRaptor Interface field, click the icon to open the DataRaptor.
      The HealthCloudIAMTransformProviderSearchFiltersInput DataRaptor opens in the DataRaptor Designer.
    5. Click New Version.
    6. Go to the Transforms tab if you aren't already there.
    7. Edit the ScheduleProvider:FilterPatientZipCode Input JSON Path and check Is Disabled.
    8. Edit the ScheduleProvider:MoreFilters:SearchPatientLocation-Block:FilterPatientZipCode Input JSON Path and deselect Is Disabled.
    9. Click Activate.
  6. In the OmniScript Designer, edit the IPGetProviderAndSlots step.
    1. Select the IPGetProviderAndSlots step.
    2. In the Integration Procedure Action Properties panel, next to the Integration Procedure field, click the icon to open the Integration Procedure.
      The healthCloudIAM-FetchProviderAndTimeSlots Integration Procedure opens in the Integration Procedure Designer.
    3. Select the DRTransformProviderSearchInput step.
    4. In the DataRaptor Transform ActionProperties panel, next to the DataRaptor Interface field, click the icon to open the DataRaptor.
      The HealthCloudIAMTransformProviderSearchInput DataRaptor opens in the DataRaptor Designer.
    5. Click New Version.
    6. Go to the Formulas tab.
    7. Next to the UpdatePatientZipCode Formula Result Path, check Is Disabled.
    8. Go to the Transforms tab.
    9. In the Input JSON Path column, rename the UpdatedPatientZipCode field to InputPatientZipCode.
    10. Click Activate.
  7. In the OmniScript Designer, click Activate Version.