Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Assessments vs Surveys
Provide Assessments to Analyze a Patient's Health
Get Your Org Ready to Use Assessments
Deploy Sample Assessments
Enable Sample Assessments
Make Sample Assessments Available to Users
Create an Assessment with Discovery Framework
Give Users Access to Assessments
Add the Assessment Component to the Patient Page
Set Up Assessments for an Experience Cloud Site
Update an Existing Assessment for Patients to Complete on an Experience Cloud Site
Give Guest Users Access to Assessments
Provide Surveys for Gathering Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Enable Sample Assessments

Before your users can use sample assessments, you must install OmniStudio, enable Discovery Framework, and then deploy the sample assessments.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud or Health Cloud for Life Sciences

  1. Enable the Crisis Support Center Management app or the Behavioral Health app.
    To enable Crisis Support Center Management, you need the Health Cloud Crisis Support Center Management permission set license.
    1. From Setup, in the Quick Find box, enter Crisis Support Center Management App Settings or Behavioral Health App Settings, and then select Crisis Support Center Management App Settings or Behavioral Health App Settings.
    2. Turn on the app.
  2. Install OmniStudio.

    Every OmniStudio release has its own installation link.

    Note

    1. Go to the OmniStudio release summary documentation for a link to the current managed package installer.
    2. Install the OmniStudio Package.
  3. Enable Discovery Framework and sample assessments.
    1. From Setup, in the Quick Find box, enter Discovery Framework, and then select General Settings.
    2. Turn on Discovery Framework, Import or Export, and Sample Templates.
  4. Deploy sample assessments.
    1. From Setup, in the Quick Find box, enter Discovery Framework Sample Templates, and then select Discovery Framework Sample Templates.
    2. Deploy the HC_CC and HC_BH samples.
  5. Activate the sample assessment OmniScripts.
    1. From the App Launcher, find and select OmniStudio.
    2. From the navigation menu, select OmniScripts.
    3. For each OmniScript, click the dropdown arrow, and then select Activate.
    Type/Subtype OmniScript

    BehavioralHealth/AUDITC

    AUDIT-C

    BehavioralHealth/GAD7

    GAD-7

    BehavioralHealth/PHQ9

    PHQ-9

    CrisisCenter/ImmediateRisk

    ImmediateRiskAssessment

    CrisisCenter/Intake

    Intake

    CrisisCenter/SafetyPlan

    SafetyPlanAssessment
  6. Activate the sample assessment Integration Procedures.
    1. From the App Launcher, find and select OmniStudio.
    2. From the navigation menu, select OmniScript Integration Procedures.
    3. For each Integration Procedure, click the dropdown arrow, and then select Activate.
    Type/Subtype OmniScript

    ImmediateRisk/Prefill

    HC_CC_IR_Prefill

    Intake/Prefill

    HC_CC_Intake_Prefill

    SafetyPlan/Prefill

    HC_CC_SP_Prefill
  7. To give guest users access to assessments, enable the Guest User Assessments feature and create the necessary profile, permissions, and object access. See Give Guest Users Access to Assessments.