Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Learn About Home Health
Learn About Home Health’s Integrations
Data Model and Permissions
Enable Home Health
General Configurations
Resources, Regions, and Operating Hours
Create Service Resources
Create Service Territories
Create Service Territory Members
Service Report Templates
Skills, Preferences, and Work Types
Task Templates
User Interface
Handle Resource Absence
Enhanced Scheduling and Optimization
Integrate Home Health with Integrated Care Management
Set Up Electronic Visit Verification
Set Up a Briefcase for Home Health
Artificial Intelligence for Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Associate a Service Resource with a Service Territory for Home Health

Use the Service Territory Member object to associate a service resource with the service territories that they operate in. As stated before, service resources operate under the operating hours specified for each territory. However, if a service resource works under multiple territories and has conflicts with the default time of the secondary territory, you can define unique operating hours for the resource within the context of the second territory.
Available in: Enterprise and Unlimited Editions with Health Cloud and the Home Health Add-on license

User Permissions Needed
To create a service territory member Create access on Service Territory Member
  1. In the App Launcher, find and select Service Territory Member.
  2. Click New.
  3. Select the service resource and the service territory.
  4. In the Territory Type field, specify the service resource’s assignment priority for the selected territory.
  5. If the selected service resource needs unique operating hours for the selected service territory, select an appropriate operating Hours record in the Operating Hours field.
  6. Enter the address for the territory.
  7. Specify the duration of the resource’s association with the territory using the start and end date fields.
  8. Save the record.

That’s it; you’ve successfully created a service resource, service territory, and associated them together. We’ll assign skills to the service resource in a bit.