Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
The Data Model
Discovery Framework
Enable the Feature
Define a PGI Library
Define Care Plan Templates
Get Your Org Ready to Use the Discovery Framework
Set Up Assessments and Recommendations
Create an Assessment
Map Responses to Recommendations
Set Up a Decision Table
Add the FlexCard to a Page
Configure Field-Level Security
CRM Analytics for Integrated Care Management
Care Gaps
Clinical Measures for Care Gaps
Care Gaps Access for Experience Cloud Sites
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Set Up a Decision Table

Integrated Care Management uses Decision Tables to process how assessment question responses and recommendations are mapped. Setting up the decision table must be the last step in your data setup for Integrated Care Management. If you map more responses and recommendations after you’ve set up a decision table, that decision table must then be refreshed.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

User Permissions Needed
To create, edit, and activate a decision table: System Administrator profile
  1. From Setup, enter Decision Tables in the Quick Find box, and then select Decision Tables.
  2. Click New.
  3. Enter a name, API name, and description for the decision table.
    The API name can contain only underscores and alphanumeric characters, and must be unique in your org for this entity. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts for package installations.
  4. In the Source Object field, select Assessment Question Response Recommendation.
  5. Click Next.
  6. In the Assessment Question Version ID row, select Optional input in the Column Type field, and Equals in the Operator field.
  7. In the Omni Process ID row, select Optional input in the Column Type field, and Equals in the Operator field.
  8. In the Text Response row, select Optional input in the Column Type field, and Equals in the Operator field.
  9. In the Recommendation Reference ID row, select Output in the Column Type field.
  10. Click Next.
  11. Set the conditions and custom logic to All conditions are met (AND).
  12. Save your decision table.
  13. Once the decision table is created, click Activate.
    Activating the decision table can take several minutes. Once the process is complete, the decision table’s status changes to Active.

That’s it; you’re done. If you map more responses and recommendations after the decision table is set up, go back to the decision table and click Refresh.

To learn more about Decision Tables, see Decision Table.