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PresenceUserConfig

Represents a configuration that determines a presence user’s settings. This object is available in API version 65.0 and later.

Supported SOAP API Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods

DELETE, GET, HEAD, PATCH, POST, Query

Special Access Rules

Available only if Omni-Channel is enabled in your org.

Fields

Field	Details
AcwExtensionDuration	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The maximum length of time, measured in seconds, an agent can spend on After Conversation Work (ACW) each time they extend the timer. You must set this field if `HasAcwExtensionEnabled` is set to `true`. Specify a value from 10 through 3600.
AfterConvoWorkMaxTime	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The maximum length of time, measured in seconds, an agent has to complete ACW. You must set this field if `HasAfterConvoWorkTimer` is set to `true`. Specify a value from 10 through 3600.
Capacity	Type int Properties Create, Filter, Group, Sort, Update Description The maximum number of work units an agent can be assigned at one time.
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description The unique name of the object in the API.
HasAcwExtensionEnabled	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether agents can extend their ACW time (`true`) or not (`false`). Available only if `HasAfterConvoWorkTimer` is set to `true`. If this field is set to `true`, you must also set the `AcwExtensionDuration` and `MaxExtensions` fields. The default value is `false`.
HasAfterConvoWorkTimer	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether ACW time can be configured for the agent (`true`) or not (`false`). If set to `true`, you must also set the `AfterConvoWorkMaxTime` field to `true`. The default value is `false`.
InterruptibleCapacity	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The maximum number of work units using interruptible capacity that can be assigned to an agent at a time. If the value in this field is empty it defaults to the value set in the Capacity field. This field is available only when the Interruptible Capacity feature is enabled.
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language of the presence configuration.
MasterLabel	Type string Properties Create, Filter, Group, Sort, Update Description The label of the presence configuration.
MaxExtensions	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Maximum number of times an agent can extend their ACW time. Specify a value from 1 through 10. You must set this field if `HasAcwExtensionEnabled` is set to `true`.