Make Providers Available for Appointment Scheduling

To make a provider available for appointment scheduling, edit the Salesforce Scheduler permission set and then assign the permission set to all relevant providers.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud


User Permissions Needed
To use Salesforce Scheduler

Schedulable resource add-on

AND

Salesforce Platform Starter license

  1. Add providers as users in the org.
  2. Create a permission set with the Salesforce Scheduler permission set license.
    1. From Setup, in the Quick Find box, enter Permission Sets, and then select Permission Sets.
    2. Click New.
    3. Enter a label, API name, and description for your permission set. To keep it simple, use Salesforce Scheduler Resource.
    4. In the License picklist, select Salesforce Scheduler, and click Save.
    5. On the permission set overview page, under System, click System Permissions.
    6. Click Edit.
    7. Enable the Let a user be included in appointments in Salesforce Scheduler permission.
    8. Click Save.
    9. In the Permission Changes Confirmation dialog, click Save.
  3. Assign the Salesforce Scheduler Resource permission set to the users who you have created or identified to be available as providers. Assigning the permission set automatically assigns the associated permission set license to the user.
    1. On the Salesforce Scheduler Resource permission set overview page, click Manage Assignments, and then click Add Assignments.
    2. Select the users who you want to assign the Salesforce Scheduler Resource permission set to, and then click Assign.
    3. Click Done.

image of salesforce scheduler resource permission set

image of the salesforce scheduler resource permission set assigned to a user