Handle Asynchronous Self-Service Requests | Health Cloud Administration

For example, suppose a user who isn't registered with your Experience site books an appointment. Health Cloud doesn't have enough information to determine that patient's eligibility for benefits. You must alert a person to supply that information.

Set Up Queues to Handle Self Service Cases
When a user schedules an appointment, it may not be possible to automatically verify some information about the patient, such as their eligibility for services. Create queues to route these questions to a person for resolution.
Set Up Automatic Case Assignment for Appointment Requests
When a guest user schedules an appointment, you might not be able to automatically verify some information about them, such as their eligibility for services. Create queues to route these questions to a person for resolution.