Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Provider Search
Compare Provider Search and Legacy Provider Search
Set Up Provider Search
Set Up Data for Provider Search
Use Custom Fields to Run Provider Searches
Give Users Access to Provider Search
Prepare to Enable Provider Search
Enable Provider Search
Verify Access for Fields Used in Provider Search
Configure Provider Search for Users
Enable Users to Copy Provider Search Results
Enable Users to Generate a Report of Provider Search Results
Let Site Users Search for Providers
Enable Guest Users to Search for Providers
Enable Provider Search Guest User Org Preference
Set Up Provider Search for Patients on an Experience Cloud Site
Give the Guest User Profile Access to Provider Search Objects
Create Sharing Rules for Provider Search Guest Users
Synchronize Provider Search Data Manually
Provider Search Fields
Provider Search Limitations
Provider Cards
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Set Up Provider Search for Patients on an Experience Cloud Site

Enable patients to search for providers by adding the Provider Search component to an Experience Cloud site and configuring the component.
Available in: Enterprise and Unlimited Editions with Health Cloud and Health Cloud Customer Community or Health Cloud Customer Community Plus license.

User Permissions Needed
To use Health Cloud for Communities

Health Cloud for Community add-on license

AND

Customer Community or Customer Community Plus add-on license

Digital Experiences must be enabled to complete these steps.

  1. From Setup, under Digital Experiences, click All Sites.
  2. Click Builder next to an existing site or click New to create a site.
    1. Select the Customer Account Portal Template.
    2. Enter the Name. We suggest Patients.
    3. Enter the URL. We suggest patients.
    4. Click Create.
    5. Click Builder.
  3. In the Builder navigation bar, click the dropdown next to the page name.
  4. Create a page for the provider search component.
    1. Click New Page.
    2. Use a Standard page with a Flexible Layout.
    3. Enter the Page Name. We suggest Provider Search.
    4. Enter the URL. We suggest providersearch.
    5. Enter the API Name. We suggest ProviderSearch.

      The Builder appends the API name you enter with __c so that your API name uses the appropriate format. For example, if you enter ProividerSearch, the API name for the page is ProviderSearch__c.

      Note

  5. On the Provider Search page, add the Provider Search component.
  6. Publish the Experience site.
  7. Navigate to the Administration Workspace and add profiles and permission sets.
    1. In Setup, in the Quick Find box, enter Digital Experiences, and then select All Sites.
    2. Select Workspaces next to the Provider Search Experience site.
    3. Click the Administration tile.
    4. Click Members.
    5. Add the System Administrator and Care Coordinator profiles to the Selected Profiles.
    6. Add the Health Cloud Admin, Health Cloud Permission Set License, and Health Cloud Standard permission sets to the Selected Permission Sets.
    7. Save your work.
  8. On the Administration panel, click Settings, and Activate the Experience site.