| IsTranscriptTruncated |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Required. Indicates whether the transcript is truncated (true) or not (false). The default value is
false.
|
| Name |
- Type
- string
- Properties
- Filter, Group, idLookup, Nillable, Sort
- Description
- The unique name for the video call transcript record.
|
| TotalDuration |
- Type
- double
- Properties
- Filter, Sort
- Description
- Required. The difference between the end timestamp of the last
entry and the start timestamp of the first entry in the transcript.
This field helps identify the longest transcript for a given call.
The unit of measurement is seconds.
|
| TranscribedLanguage |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The language in which the transcript is generated.
- Possible values are:
-
ar—Arabic
-
bg—Bulgarian
-
ca—Catalan
-
cs—Czech
-
da—Danish
-
de—German
-
el—Greek
-
en—English
-
es—Spanish
-
fi—Finnish
-
fr—French
-
he—Hebrew
-
hi—Hindi
-
hr—Croatian
-
hu—Hungarian
-
id—Indonesian
-
is—Icelandic
-
it—Italian
-
ja—Japanese
-
ko—Korean
-
lt—Lithuanian
-
lv—Latvian
-
nl—Dutch
-
no—Norwegian
-
pa—Punjabi
-
pl—Polish
-
pt—Portuguese
-
ro—Romanian
-
ru—Russian
-
sk—Slovak
-
sr—Serbian
-
sv—Swedish
-
th—Thai
-
tr—Turkish
-
uk—Ukrainian
-
vi—Vietnamese
-
zh—Chinese
|
| TranscriptContent |
- Type
- textarea
- Properties
- Nillable, Sort
- Description
- The full content of the video call transcript in the JSON or CSV
format, including all spoken sentences during the call, with
timestamps and speaker information.
|
| TranscriptCreationTimestamp |
- Type
- dateTime
- Properties
- Filter, Sort
- Description
- Required. The date and time when the transcript was created by the
transcription service.
|
| Type |
- Type
- picklist
- Properties
- Filter, Group, Restricted picklist, Sort
- Description
- Required. Specifies how the transcript was generated.
- Possible values are:
-
ai-generated—
Generated using advanced AI transcription tools
-
post-call—
Generated after the call using the final recording
-
real-time—
Generated during the call, before the recording is
available
|
| UsageType |
- Type
- picklist
- Properties
- Filter, Group, Restricted picklist, Sort
- Description
- Required. The source from where the video call originated.
- Possible values are:
-
eci— Einstein
Conversation Insights
|
| VideoCallId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- Required. Reference to the associated parent video call.
- This field is a relationship field.
- Relationship Name
- VideoCall
- Relationship Type
- Master-detail
- Refers To
- VideoCall (the master object)
|
| VideoCallRecordingId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- Reference to the associated optional parent video call
recording.
- This field is a relationship field.
- Relationship Name
- VideoCallRecording
- Refers To
- VideoCallRecording
|
| VideoCallStartTimestamp |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The start time of the video call recording to use with the
transcript for calculating relative timestamps.
|
j