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GenAIConversationSummary

Represents a generated summary of a voice or video call. This object is available in API version 60.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

To access this object, Einstein Conversation Insights and Einstein for Sales must be enabled in your org.

Fields

Field	Details
ConversationRecordId	Type reference Properties Create, Filter, Group, Sort Description The unique ID of the related voice or video call record. This field is a polymorphic relationship field. Relationship Name ConversationRecord Relationship Type Master-detail Refers To VideoCall, VoiceCall (the master object)
CurrencyIsoCode	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Available only for organizations with the multicurrency feature enabled. Contains the ISO code for any currency allowed by the organization. Possible values are: `MXN`—Mexican Peso `USD`—U.S. Dollar The default value is `USD`.
ErrorMessage	Type string Properties Filter, Group, Nillable, Sort Description An error message when there is a problem with sharing the conversation summary.
Source	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description Whether the summary shown is content generated by Einstein or subsequently edited by a user. Possible values are: `EINSTEIN_GPT`—Einstein `USER_EDITED`—User Edited
Status	Type picklist Properties Filter, Group, Restricted picklist, Sort, Update Description The status of the summary. Possible values are: `ERROR`—Error `GENERATING`—Generating `SUCCESS`—Success
Summary	Type textarea Properties Create, Nillable, Update Description The summary text content.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

GenAIConversationSummaryChangeEvent: Change events are available for the object.
GenAIConversationSummaryFeed: Feed tracking is available for the object.
GenAIConversationSummaryHistory: History is available for tracked fields of the object.
GenAIConversationSummaryOwnerSharingRule: Sharing rules are available for the object.
GenAIConversationSummaryShare: Sharing is available for the object.

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Object Reference for the Salesforce Platform