VoiceCallRecordingStructure

Represents the structure of a voice call recording, which includes voice call participants, speaking order, start offset, and end offset. This object is available in API version 66.0 and later.

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Important

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

Fields

Field	Details
ListenRatio	Type double Properties Filter, Sort Description Required. The ratio of the time the speaker spent listening versus talking on the call.
Name	Type string Properties Filter, Group, idLookup, Nillable, Sort Description The name of the voice call recording.
ParticipantSpeakingOrder	Type int Properties Filter, Group, Sort Description Required. The sequence in which participants first spoke during the call. Only the initial speaking turn of each participant is captured.
TalkRatio	Type double Properties Filter, Sort Description Required. The ratio of the time that the speaker spent talking versus listening on the call.
TalkSegment	Type textarea Properties None Description The transcript of specific segments that the participant was speaking.
VoiceCallId	Type reference Properties Filter, Group, Sort Description Required. ID of the associated VoiceCall. This field is a relationship field. Relationship Name VoiceCall Relationship Type Master-detail Refers To VoiceCall (the master object)
VoiceCallParticipantId	Type reference Properties Filter, Group, Nillable, Sort Description ID of the associated VoiceCallParticipant. This field is a relationship field. Relationship Name VoiceCallParticipant Refers To ConversationParticipant
VoiceCallRecordingId	Type reference Properties Filter, Group, Sort Description Required. ID of the associated VoiceCallRecording. This field is a relationship field. Relationship Name VoiceCallRecording Refers To VoiceCallRecording

Object Reference for the Salesforce Platform

VoiceCallRecordingStructure

Supported Calls

Special Access Rules

Fields